Press 1 for English, Press 2 for Spanish, Press # to repeat the options again.

Its here. Finally.

Elaborately listed workarounds for the Integrated Voice Response systems that always seem to wall us out of speaking to a customer service rep.

Based on the list..hooray to Amazon.com and Southwest.
You can be forgiven if you dial their numbers directly, and get to speak to a live person, and scream "Its Alive!"